Delivery Information

SHIPPING

The following standard charges for shipping apply:
 Free  Orders over £50 within UK Mainland (subject to stock availability - sent 1st Class Recorded Delivery) 
 £3.99 Orders under £50 within UK Mainland
 £5.99 UK Non-Mainland
 £8.00 Special Delivery (next day excluding weekends and Bank Holidays - order before 2pm Mon-Thurs)
 £15.00  Orders within the EU
 £18.00 Rest of World

We try to ensure orders are processed the same day as payment is received and dispatched using Royal Mail Recorded Delivery, First Class or Special Delivery (subject to stock availability).
Parcels over 2kg will often be sent via courier.

Please note: These services do require a signature.

Should you have any non-standard delivery requirements do telephone 07912-267591 for advice.

 

RETURNS AND REFUNDS

If your purchase is unsuitable Step’n’Pump will refund the goods, provided they are returned within 14 days, in clean, unworn, and saleable condition, in their original packaging with all the labels attached to the garment. All goods returned must be securely packaged, have full documentation enclosed and with returns form clearly filled out. Incomplete paperwork will result in delays processing. Postage costs are non-refundable, except in the case of faulty or wrong items, which should be reported within 7 days by telephone or email, for advice on how to proceed.

We recommend using a tracked delivery service via Royal Mail if possible for returns. Step’n'Pump accepts no liability for lost parcels.

Please send all returns with your completed documentation to:

Step’n’Pump, T0742,
Unit 4 Carousel Way,
Northampton,
NN3 9HG .

We aim to process refunds within 24 hours of receipt of returned goods.

You may then place a further order for your required goods.