Privacy Policy


At Step 'N' Pump we understand how important your privacy is and you can be sure that any of your personal information which we store is secure and used only, with your permission, for the purpose of fulfilling your order or improving our service to you. As such we would like to set out here exactly how we are likely to use your data and how you can control how we use your details.

We may also need to change this policy from time to time, so you need to be aware that you should check this page to ensure that you are happy with any changes. It is up to date as of 25/5/18. If you have any queries, we can be contacted by email at [email protected]  or by telephone on 07912-267591 and by appointment  or by letter at our main trading address which is Step 'N' Pump, LoknStore, Unit 4 Carousel Way, Northampton.NN3 9HG .


We may collect the following information:

  • Name and address.
  • Telephone number and email address.
  • Demographic information such as postcode, preferences, age, gender and interests.
  • Other information relevant to customer newsletters and/or offers.

You can opt out of any of the services we use provided by Google here . You can correct your personal information by logging in to the Customer Account section or informing us.


  • To fulfil your order.
  • For identification or security purposes.
  • Internal record keeping.
  • To improve our products and services.
  • We may periodically send newsletters with promotional details about new products, special offers or other information which we think you may find interesting using the email address which you have provided..

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you,  please email us at [email protected] or telephone 07912 267591


Our checkout system is provided by Sagepay and PayPal, two of the largest providers of online payment methods in the UK with the most reliable security track records. You are taken to a secure page to process your payment.

We use secure socket layer (SSL) encryption to protect any personal account details you choose to provide – which you can verify by checking for the padlock symbol in the url input window or at the bottom of your browser window.

We recommend that you keep your password securely and do not divulge it to anyone, also that you log out and close your browser window when you have finished your visit, to ensure that others cannot access your account, especially if you are using a shared computer.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over any other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 We use Google Analytics, this service uses first class cookies to function. The service allows us to gather data about how our website is being used and who it is being used by. No data is ever used to identify an individual, all data is used in aggregate to identify the interests of demographics. Through the use of demographics reporting provided by Google we also implement Remarketing that makes use of cookies.

 Overall, cookies help us provide you with a better service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. You can manage this using the relevant instructions at  Although this may prevent you from taking full advantage of the website


The table below lists the cookies we collect and what information they store.


COOKIE Description


The association with your shopping cart.


Stores the category info on the page, that allows to display pages more quickly.


The items that you have in the Compare Products list.


Your preferred currency


An encrypted version of your customer id with the store.


An indicator if you are currently logged into the store.


An encrypted version of the customer group you belong to.


Stores the Customer Segment ID


A flag, which indicates whether caching is disabled or not.


Your session ID on the server.


Allows guests to edit their orders.


The last category you visited.


The most recent product you have viewed.


Indicates whether a new message has been received.


Indicates whether it is allowed to use cache.


A link to information about your cart and viewing history if you have asked the site.


The ID of any polls you have recently voted in.


Information on what polls you have voted on.


The items that you have recently compared.


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed to use cookies.


The products that you have recently viewed.


An encrypted list of products added to your Wishlist.


The number of items in your Wishlist.


Cookie provided by Google via their own service.